Job#: 3055428 Job Description: Desktop Support
Location: Denver, Colorado (Onsite)
Role Overview
We are seeking skilled and motivated PC Replacement Technicians to join a high-performing team of IT professionals. Responsibilities include the replacement of desktop and laptop computers with accessories, including imaging, software installation, user data migration, configuration, asset tracking, deployment, and post-deployment support. The ideal candidate will possess strong technical expertise and excellent communication skills.
Key Responsibilities
- Installs, upgrades, troubleshoots, and maintains endpoint hardware and software.
- Images computers and installs applications using in-house tools (SCCM / PXE boot).
- Responds to calls, chats, service tickets, and dispatched requests for technical support.
- Diagnoses and fixes endpoint network, software, and hardware issues.
- Installs and troubleshoots hardware and peripherals (printers, headsets, monitors, webcams, etc.).
- Communicates with users on proper computer uses and policies.
- Provides ad-hoc training to users and groups on hardware and software systems.
- Works with other IT teams on complex incident and request resolutions.
- Maintains a computerized inventory of computer equipment.
- Creates and maintains Knowledge-Based articles for support.
- Accurately records, updates, and documents requests using ServiceNow.
- It is vital that the candidate be available to work through EOY holidays due to the project schedule.
Required Qualifications
- Customer service disposition with knowledge of multiple PC and tablet platforms.
- Experience supporting Windows 11.
- Experience supporting Microsoft Office 365.
- Experience working in an operational environment with interaction with infrastructure, applications, and service management.
- ServiceNow experience.
- Experience and knowledge in ITIL process handling incident, change, and problem management.
- Independent self-starter able to collaborate actively with others in a cross-functional team.
- Organizational skills and attention to detail, with the ability to meet deadlines and manage priorities.
- Ability to lift equipment up to 50 lbs.
- Must obtain Criminal Justice Information Services (CJIS) clearance within 30 days of the start date.
Preferred Qualifications
- SCCM experience is a plus.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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