InterSources Inc.
InterSources Inc.

Help Desk Support & Automation Specialist

Columbia, SC, US • Posted 3 days ago • Updated 3 days ago
Contract W2
12 Months
No Travel Required
On-site
$32/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Help Desk
  • Network
  • Technical Support
  • endpoint
  • ticketing
  • Issue Tracking
  • Issue Resolution

Summary

Job Title: Help Desk Support & Automation Specialist) 
Location: Columbia, SC 29212 100% Onsite (Monday–Friday, 8:30 AM–5:00 PM)
Duration: 6 Months (Potential for Extension or Conversion to Full-Time)
Interview Process: 1st Round – Virtual Interview; 2nd Round – Onsite Interview


Required Skills

  • 10+ years of experience using ticketing software; experience with any ticketing platform is acceptable.
  • 10+ years of IT troubleshooting, help desk, and/or technical support experience.
  • Experience troubleshooting network-to-endpoint issues, including network connectivity, endpoint devices, and user access problems.
  • Bachelor's degree or equivalent relevant experience:
    • Bachelor's degree; OR
    • Associate's degree with 2 additional years of relevant experience; OR
    • High School Diploma with 4 additional years of relevant experience.

Preferred Skills

  • Experience with PowerShell, Power Automate, or the Microsoft Power Platform.
  • Experience developing AI-enabled workflows or other automation.
  • Experience with endpoint management.
  • Experience with Microsoft Intune.
  • Microsoft MD-102 Certification (Microsoft 365 Certified: Endpoint Administrator Associate).

Job Description

Key Responsibilities

  • Serve as the first point of contact for help desk requests and participate in rotating call queue coverage.
  • Troubleshoot and resolve network connectivity, endpoint, and user access issues.
  • Perform password resets and assist users with common hardware, software, and technical problems.
  • Provide IT support to employees across education, medical, and facility operations.
  • Record, track, manage, and resolve incidents and service requests using a ticketing system.
  • Collaborate with the Help Desk Manager to capture existing processes, workflows, and operational knowledge.
  • Develop and maintain SOPs, technical documentation, troubleshooting guides, and support workflows.
  • Assist with cross-training help desk personnel and improving the consistency of IT support operations.
  • Identify opportunities to automate routine tasks, streamline workflows, and improve help desk efficiency.
  • Support endpoint management activities as needed.
  • Ensure accurate ticket documentation, timely issue resolution, and effective communication with end users.

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90979286
  • Position Id: 9138151
  • Posted 3 days ago
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