Lead IT Technician

Doral, FL, US • Posted 52 minutes ago • Updated 36 minutes ago
Full Time
On-site
Depends on Experience
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Job Details

Skills

Summary

Role Summary
This role involves providing advanced technical support and leadership within an IT team. The individual will oversee the resolution of complex hardware, software, and network issues while mentoring and guiding other technicians. The position requires collaboration with internal teams and external vendors to ensure seamless technology operations and high customer satisfaction.

Responsibilities

  • Offer guidance, mentorship, and training to IT technicians to promote best practices and troubleshooting skills.
  • Assist senior IT leaders in managing customer relationships and addressing complex technical requests.
  • Develop, update, and maintain support documentation and operational procedures.
  • Lead incident resolution efforts, including root cause analysis and implementation of preventive measures, with documentation within ServiceNow.
  • Troubleshoot and resolve hardware, software, and network issues across various environments.
  • Coordinate manufacturer warranty support and equipment repairs efficiently.
  • Oversee the planning and execution of hardware installations and configurations across multiple locations.
  • Manage and support printer, copier, and peripheral device issues.
  • Facilitate technical support for meetings and events, including audiovisual and video conferencing setups.
  • Monitor support activities performed by third-party vendors and contractors, ensuring quality and timeliness.

Qualifications

  • Demonstrated understanding of advanced technology standards and support practices.
  • Proven ability to perform and supervise complex technology installations and configurations.
  • Strong troubleshooting skills across hardware, software, and network systems.
  • Excellent communication, mentoring, and problem-solving abilities.
  • Ability to manage change effectively and understand its impact on operations.
  • High school diploma or GED required; Bachelor’s degree in Information Technology or related field preferred.
  • Relevant IT certifications such as CompTIA A+, Network+, Microsoft, or similar are preferred.
  • Minimum of 5 years of relevant IT support experience.
  • Experience supporting enterprise-class desktop, mobile, audiovisual, and network technologies is preferred.

Publishing Pay Range: $32.00 - $37.00 hourly
This position is based in office and requires employee to work on-site.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 113669
  • Posted 52 minutes ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

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Steve Miller

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