Job Title: ServiceNow AIOps Consultant
Location: Remote
JD
• Implement and configure ServiceNow AIOps, including:
o Event Management
o Health Log Analytics (HLA)
o Agent client collector implementation and Metric Intelligence (MI)
o Machine Learning–based anomaly detection
• Integrate monitoring tools (using OOTB Connector, REST API, SNMP trap etc) into ServiceNow.
• Design AIOps architecture, data flows, dashboards, and service health models.
• Configure alert rules, correlation logic, noise reduction policies, and service impact models.
• Develop automation workflows using Flow Designer, IntegrationHub, and orchestration.
• Design ServiceNow Orchestration workflows and automation packs, and build automated remediation for common incidents
• Collaborate with Cloud, DevOps, and ITSM teams to deliver end to end solutions.
• Conduct client workshops, requirement analysis, documentation, testing, and knowledge transfer.
• Proficiency in ServiceNow scripting (JavaScript); working knowledge of Python/Shell/PowerShell.
• Solid knowledge of cloud platforms (AWS/Azure/Google Cloud Platform) and ITIL processes.
• Strong analytical and problem solving skills.
• Excellent communication and client facing abilities.
• ServiceNow certifications (CSA, CIS ITOM, CIS Discovery, CIS Event Management) good to have.
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