CSR

Job#: 3032773

Job Description:
Customer Service Representative

Location: Salt Lake City, Utah (Hybrid)
Employment Type: Contract

Role Overview

We are seeking a Customer Service Representative to join our team. The primary function of this role is to provide support to consumers by handling inbound calls, researching issues, and documenting information within the company database. This position requires a professional who can effectively manage customer interactions and perform technical tasks in a dynamic environment.

Key Responsibilities

• Take inbound calls from consumers to address inquiries and issues.
• Handle and research customer problems over the phone.
• Utilize a computer database to verify and document information accurately.
• Multi-task between calls and emails while maintaining service quality.
• De-escalate situations with upset customers.
• Complete technical tasks for customers, such as password resets or multi-factor authentication issues.

Required Qualifications

Education: A High School Diploma or GED is required.

Experience: A minimum of three years of customer service experience, including analyzing and solving customer problems, is required. Candidates must also have at least three years of experience in an office setting using a telephone and computer as primary job tools.

Skills:

• Familiarity with computer and Windows PC applications.
• Ability to navigate a computer while on the phone.
• Capability to multi-task and understand multiple products.
• Must have reliable transportation for onsite work requirements.
• Authorization to work in the United States.

Preferred Qualifications

• Experience with ServiceNow is considered a plus.
• Formal training in customer de-escalation techniques.

Work Environment

This role requires availability to work 40 hours per week, Monday through Friday, from 9:00 AM to 5:00 PM. The position is hybrid, requiring four days onsite per week after an initial 90-day period. The work environment involves frequent speaking and listening with a headset, sitting, and using a computer for extended periods.

Compensation & Benefits

The pay rate for this position is $18.00 per hour. A benefits package is available to eligible employees.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.