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IT Support Specialist / Desktop Support

Nashville, TN, US • Posted 8 hours ago • Updated 8 hours ago

Contract W2

12 Months

On-site

$20 - $30/hr

Fitment

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Job Details

Skills

IT Support Specialist
Desktop Support
IT Call Center
IT Support
Customer Service
Active Directory
iphones
ipads
itunes
ios management
reset passwords
VPN
Servicenow
tickets
Ticket management
Ticket assignment

Summary

Description :

Must be able to lift at least 50 pounds.

IT Call Center Experience preferred

- Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting

- Server Print Queue, and local Queues

Active Directory Management

- Able to navigate Different OUs

- Able to look up attributes

- Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

- Setting up new phones/Ipads

- Resetting iTunes accounts

- Resetting network settings

- Backup/Restore device data

Video Conferencing

- Cisco WebEx

- MS Teams

- Cisco Presence video solutions

Network troubleshooting

- Internal vs external

- VPN

- LTE

- Wifi

Application Troubleshooting

- Account permission

- Compatibility settings

- Browser vs installed

Remote support

- MSRA

- RDP

- TEAMs

- Webex

Hardware Deployment

ServiceNow

- Ticket management

- Ticket assignment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10499223
Position Id: 9113248
Posted 8 hours ago

Contact the job poster

Anil Gorantla

Recruiter @ RedSalsa Technologies, Inc.

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