IDR is seeking a
IT Support Technician to join one of our top clients for an opportunity in Austin, Texas . This role supports an enterprise and government environment by providing on-site front-door IT assistance to staff, executives, contractors, and visitors. The ideal candidate will troubleshoot end-user technology, manage service requests, and help ensure reliable collaboration, device readiness, and secure access coordination.
Position Overview for the IT Support Technician:- Provide on-site front-door IT support for TXCC staff, executives, contractors, and visitors at the San Antonio office
- Support laptops, mobile devices, peripherals, conference rooms, printers, network connectivity, and user onboarding/offboarding
- Resolve or triage service requests, document activities in the approved ticketing process, and maintain user-facing knowledge articles
- Coordinate with systems, network, security, and vendor support teams, and deliver executive-priority support during business hours
- Assist with meeting room readiness, video/audio support, staff training, routine technology checks, and break/fix coordination
Requirements for the IT Support Technician:- 8 years of experience providing onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment
- 5 years of troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues
- 3 years of supporting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms
- 3 years of using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices
- 3 years of supporting executive users, meeting rooms, audio/video collaboration equipment, onboarding, offboarding, and time-sensitive user requests
What's in it for you?Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization.
Why IDR?25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row
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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at
PandoLogic. Keywords: Help Desk Technician, Location: Austin, TX - 78703
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