Job Title: Support Technician
Location: Austin TX- 78751(Onsite)
Duration : 6+ Months possibility to extend
Minimum Requirements:
8 Years of Experience providing onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment.
5 Years of Experience troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues.
3 Years of Experience supporting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms.
3 Years of Experience using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices.
3 Years of Experience supporting executive users, meeting rooms, audio/video collaboration equipment, onboarding, offboarding, and time-sensitive user requests.
2 Years of Experience following security procedures for account access, device handling, data protection, privileged support, and incident escalation.
Preferred Skills:(Optional)
2 Years of Experience with Dell, Apple/iOS, Windows, Intune, Teams Rooms, mobile devices, loaner pools, warranty repair coordination, or equivalent technologies.
2 Years of Experience supporting public sector, cyber, emergency operations, law enforcement, or regulated environments.
1 Years of Experience supporting secure conference rooms, hybrid meetings, executive briefings, and collaboration equipment readiness.
1 Years of CompTIA A+, Network+, Security+, Microsoft, ITIL, HDI, or comparable certification or equivalent demonstrated experience.
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