Data Analyst 4

• This engagement focuses on converting the BugTrack issue management Excel extract into a comprehensive, interactive Power BI dashboard for leadership visibility and operational decision making. The consultant will collaborate with the business, HIT, IT, and operational teams to define reporting requirements and translate them into a scalable data model and intuitive visualizations. Metrics will include (but are not limited to) total tickets opened/closed, aging of open tickets, ticket type and category distribution, priority trends, facility level insights, EPMO related tickets, and a dedicated AVATAR ticket dashboard (opened, closed, maintenance). The consultant will build automated refresh processes, apply data quality checks, and deliver a polished dashboard ready for leadership review. The resource may also be engaged in other Power BI work related to the Client as it arises if time in needed.

Key Tasks

• Conduct requirements workshops with the business, HIT, IT, and operational stakeholders

• Review and validate the BugTrack Excel extract structure

• Build a Power BI data model optimized for large datasets

• Develop visualizations for ticket volume, aging, type, category, priority, facility, and AVATAR metrics

• Create filters, drill downs, and role based views

• Establish refresh logic and data quality validation steps

• Iterate with stakeholders to refine usabrole-basedility and accuracy

• Mentor and train  identified SMEs for long-term maintenance

• Create and develop documentation supporting the dashboards

Deliverables

• Requirements document and dashboard mockups

• Power BI data model and transformation scripts

• Fully developed BugTrack dashboard with leadership ready visuals

• Documentation for refresh processes and data definitions

• Knowledge transfer session with internal staff

Milestones

• Week 1-3: Requirements gathering & data review

• Week 4-8: Data modeling & initial dashboard build

• Week 9-10: Stakeholder review & refinement

• Week 11-12: Final dashboard delivery & documentation

Skills Required

• Power BI & Data Modeling Expertise Required

• Analytics & Data Interpretation Required

• Stakeholder Engagement & Requirements Gathering Required

• Technical & Tooling Skills Required

• Training & Knowledge Transfer Required

• Project & Delivery Skills Required

• Experience with EHR systems (Cerner/Oracle Millennium, AVATAR) Nice to have

• Background in operational reporting Nice to have

• IT service management analytics Nice to have