IT Operations Specialist

Overview

On Site
$55,000 - $72,000
Full Time

Skills

Provide Tier 1 IT support for hardware
software
and peripherals
Manage and resolve help desk tickets with a customer-first mindset
Administer Microsoft 365
Active Directory
and Azure AD user access
Install
configure
and patch operating systems and applications
Support security updates and endpoint management
Implement automation and process improvements to reduce manual work
3+ years of desktop hardware and software support experience

Job Details

We re Hiring: IT Operations Specialist | Leatherman Tool Group

Leatherman Tool Group is looking for an IT Operations Specialist to join our team and help support the technology that keeps our people connected, productive, and secure.

In this role, you ll provide hands-on support across our enterprise desktop environment, support both on-site and remote employees, and play a key role in standardizing and improving our on-premises and cloud infrastructure. This is a great opportunity for someone who enjoys solving problems, improving processes, and delivering excellent customer support.

What you ll do:

  • Provide Tier 1 IT support for hardware, software, and peripherals
  • Support onboarding and offboarding of employees
  • Manage and resolve help desk tickets with a customer-first mindset
  • Administer Microsoft 365, Active Directory, and Azure AD user access
  • Install, configure, and patch operating systems and applications
  • Support security updates and endpoint management
  • Implement automation and process improvements to reduce manual work
  • Participate in IT projects and system upgrades

What we re looking for:

  • 3+ years of desktop hardware and software support experience
  • Hands-on experience with Microsoft 365, Active Directory, and Azure AD
  • Familiarity with tools like PowerShell, MECM, and remote support platforms
  • Strong troubleshooting and decision-making skills
  • A collaborative, service-oriented approach and desire to continuously learn

Why Leatherman?
At Leatherman, we re proud of our heritage, our products, and our people. We value collaboration, innovation, and operational excellence and we re committed to creating tools (and systems) that help people tackle the expected and unexpected.

Location: Portland, OR
Apply here:

If you re passionate about IT operations and want to make a real impact in a hands-on role, we d love to hear from you.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.