Job Title: ServiceNow Sr. Developer/Architect
Exp: 13+yrs
Remote
Notes:
Role Overview: ServiceNow Functional & Technical Architect
Core Responsibilities
- Acts as both a functional and technical architect
- Translates business processes and requirements into technical ServiceNow solutions
- Works closely with business stakeholders due to heavy process impact across modules
Technical Focus
Functional Configuration Responsibilities
Yes — expected to perform functional configuration, including:
Works closely with senior developers when deeper custom development is required.
Job Description:
The Solution Architect – ServiceNow is a technology leader responsible for creating business-ready solutions utilizing the ServiceNow platform across the organization. This individual will define how to best leverage ServiceNow to deliver business value, improve operational efficiency, and reduce total cost of ownership (TCO).
The ideal candidate is a highly skilled technical expert who can translate complex business requirements into scalable, secure, and sustainable platform solutions. They will drive platform governance, integration strategies, and architecture standards while collaborating with senior ServiceNow architects as well as cross functional teams and other enterprise architects to ensure a cohesive, connected IT ecosystem.
YOU''''LL ACCOMPLISH THESE GOALS BY:
- Collaborate with senior ServiceNow architects to help define ServiceNow platform vision and strategy to align with enterprise goals and evolving business needs.
- Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps, App Engine) ensuring scalability, maintainability, and integration with broader enterprise systems.
- Act as a trusted advisor and subject matter expert on ServiceNow capabilities, platform governance, and architectural best practices.
- Collaborate to establish and enforce platform standards, guardrails, and frameworks to ensure consistent, secure, and high-quality implementations.
- Collaborate closely with business and IT stakeholders to gather requirements, assess current state, and design target state solutions.
- Drive platform maturity and innovation by identifying new modules, capabilities, and enhancements aligned with business priorities.
- Lead the evaluation, design, and implementation of new ServiceNow features, upgrades, and integrations.
- Ensure that data models, workflows, and user experiences are consistent, reusable, and optimized.
- Provide technical oversight to development teams and support project delivery across multiple ServiceNow workstreams.
- Partner with other Solution Architects to ensure the ServiceNow platform integrates effectively within the broader enterprise architecture.
- Define and evolve methodologies, processes, and tooling for platform design, delivery, and governance.
- Monitor technology trends, platform roadmaps, and emerging practices to recommend innovative uses of ServiceNow to the business.
ADDITIONAL RESPONSIBILITIES:
- Serve as a thought leader and coach to development teams and product owners
- Define and enforce ServiceNow platform governance, security, and compliance standards.
- Work closely with IT leadership to contribute to IT strategy development and technology planning.
- Lead platform-level decision-making, including architecture reviews, vendor evaluations, and solution assessments.
- Contribute to broader enterprise architecture initiatives and ensure architectural alignment across platforms and systems.
- Develop strategic relationships with business and technology stakeholders to advocate for the platform and identify future opportunities.
ESSENTIALS FOR SUCCESS:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. Advanced degree or certifications preferred.
- 5+ years of experience in IT architecture, design, and development roles.
- 3+ years of experience architecting and delivering solutions on the ServiceNow platform.
- Deep expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, App Engine).
- Proven experience designing scalable, secure, and maintainable platform architectures.
- Knowledge of integration patterns and experience with REST, SOAP, MID Servers, and other integration methods.
- Experience working in agile and DevOps environments.
- Excellent communication, presentation, and stakeholder engagement skills.
- Strong leadership and influencing capabilities, with the ability to drive alignment across diverse teams and levels.
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