ServiceNow Business Analyst-ITSM
This is a Full-Time Remote Position supporting a Large Government Consulting Firm. Full benefits, PTO, and paid holidays is inclusive to this position.
Number of Available Positions: 1
Salary Target: $90K-$125K/YR (Salary is flexible based on the relevant professional experience and background related to the position)
Requirements: ship Work Authorization Status; Completed Bachelor’s Degree; 3+ years of relevant professional experience
Job Description:
Support the design and implementation of AI-powered capabilities within the ServiceNow platform to enhance IT Service Management and Help Desk operations. Partner with IT, service desk teams, and stakeholders to develop prioritization and ROIs for automation opportunities, define requirements for AI features, and translate business needs into functional specifications. Analyze current help desk workflows, evaluate ServiceNow AI modules, conduct user acceptance testing, and drive adoption through training and change management. Requires strong understanding of ITSM processes, ServiceNow platform knowledge, and ability to bridge technical AI capabilities with operational service desk requirements.
Required Skills:
· U.S. Citizenship required
· Agile Business Analysis – Advanced
· Agentic Design – Intermediate
· IT Service Management (ITSM) – Beginner
· ServiceNow Business Analysis – Intermediate
· Managing Stakeholder Expectations – Intermediate
Preferred Skills:
· ServiceNow CMDB
· Agile Methodologies
Education:
Completed Bachelor’s Degree
Never miss an opportunity! Create an alert based on the job you applied for.
