Job Title : Eloquence Author Developer
Location: Kingwood, TX (Remote)
Job Duration : 3-6 Months
Skill Cluster : CCX-Document Management
Job Description :
Eloquence Author Developer to support our Case Condition Management team on a short-term contract basis. The ideal candidate will have hands-on experience with the Eloquence platform, particularly in authoring, configuring, and maintaining correspondence templates, business rules, and document generation solutions within healthcare, insurance, or case management environments
Key Responsibilities:
- Design, develop, and maintain correspondence templates using the Eloquence Author tool.
- Configure and customize document generation solutions to support Case Condition Management business processes.
- Analyze business requirements and translate them into effective correspondence and document solutions.
- Develop and maintain dynamic templates, forms, letters, notices, and customer communications.
- Integrate Eloquence templates with underlying data sources and business applications.
- Perform unit testing, troubleshooting, and defect resolution.
- Collaborate with business analysts, product owners, and technical teams to ensure accurate implementation of requirements.
- Support deployment activities and provide production support as needed.
- Maintain documentation for templates, configurations, and development processes.
Required Qualifications
- Proven experience working with Eloquence Author and Eloquence correspondence management solutions.
- Experience developing and maintaining document templates, forms, and automated communications.
- Strong understanding of XML, XSLT, XPath, and related document technologies.
- Experience with data mapping and integration concepts. Ability to gather and interpret business requirements.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and collaboration abilities.
- Familiarity with correspondence management and customer communication management (CCM) platforms.
Tech stacks: Eloquence Author, Document Generation, Correspondence Management, XML, XSLT, XPath, Template Development, Data Mapping, Business Rule Configuration, Testing & Troubleshooting
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