Project Manager
Location: Omaha, NE (onsite, Please submit only nearby states but preferred locals).
Duration: Long term (6+ months)
· An experienced project manager to lead and coordinate delivery of a call center transformation initiative, centered on implementation of the NICE CXONE platform and integration with salesforce and snowflake to support a unified experience and enterprise analytics capabilities.
· The project manager will be accountable for end-to-end program governance, including detailed project planning, milestone tracking, risk and issue management, and coordination across vendor, client, and third-party teams.
· Responsibilities include managing all integration dependencies between NICE, salesforce service cloud, on-prem services and snowflake data pipelines, ensuring alignment with defined architecture, data models, and business requirements.
· The resource will be expected to coordinate cross-functional workstreams, maintain delivery timelines, provide regular executive-level status reporting, and proactively identify and mitigate risks to scope, schedule, and quality.
· Prior experience delivering large-scale contact center or CX platform transformations, including SAAS implementations and complex system integrations, is required, along with demonstrated ability to operate within a governed enterprise delivery framework and collaborate effectively across business, technology, and data stakeholders.
· Ideal candidate to have nice CXONE platform experience
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