Overview This role requires a true strategic partner - not task-based execution. The Credit Card Rewards Partner is responsible for owning the Rewards domain end to end, from platform capabilities to daily transaction and authorization behavior that feeds the loyalty ecosystem. Success in this role depends on strong partnership, rigorous validation, resilience, and the ability to influence outcomes across teams and vendors.
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Responsibilities - Evaluate operational efficiency and effectiveness
- Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
- Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs
- Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
- Supervise modeling efforts to ensure that specifications and constructs adhere to appropriate mathematical and statistical standards and answer particular analytic questions
- Identifying business requirements (e.g., needs, objectives, functions, features, input and output)
- Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
- Develop, recommend and document adjustments to workflow to streamline processes
- Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility
- Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
- Involved in cross-organizational task groups concerning new automated systems, products and/or services
- Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
- Interact with other ETS staff, business units (end users) in problem resolution efforts
- Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
- Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
- Implement new/enhanced products, services and/or operational changes
- Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
- Interpret results of analysis; present recommendations, alternatives and implications
- Write requirements and define editorial workflow for business owner projects
- Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure
- Ensure preventative, detective, and corrective controls are properly identified and documented
- Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
- Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
- Report testing activity including time spent, testing time lost and discrepancies found
- Apply and communicate changes and new trends in systems/technology
- Represent the business unit in identifying, analyzing and communicating system solutions
- Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
- Research emerging technologies and recommend solutions that align with business goals
- Monitor performance of systems to ensure continued systems efficiency
- Collaborate with key partners in development and delivery of solutions
- Perform other duties as assigned
Qualifications Leadership, Ownership & Influence
- Strong leadership presence with the ability to influence across cross-functional teams
- Proven ability to take full ownership of a complex domain, driving decisions from intake through production and post-release validation
- Confidence and professionalism in challenging assumptions, pushing back when needed, and advocating for the right outcome
System Expertise & Delivery Excellence
- Deep experience with system testing and/or UAT, including validating downstream impacts
- Demonstrated strength in writing clear, detailed user stories, requirements, and acceptance criteria
- Agile delivery experience
Change Management & Execution
- Significant experience managing multiple priorities independently and within a team environment to achieve outcomes
- Ability to apply effective elicitation techniques to gather stakeholder needs at the appropriate level of detail and scope
- Experience working with project teams to plan, coordinate, and roll out software changes/releases
- Ability to secure required approvals on schedule and effectively transition work into Production
- Exceptional attention to detail, persistence, and follow-through
Collaboration, Partnership & Communication
- Experience partnering with business units and vendors to improve procedures, resolve issues, and implement initiatives
- Ability to analyze information, develop conclusions, and present recommendations to leadership
- Experience leading project teams, ensuring quality and consistent delivery while resolving complex or highly technical problems
- Ability to lead, guide, and mentor less experienced staff
- Experience representing the business unit in identifying, analyzing, and communicating system solutions
- Proven ability to provide consulting and support services to internal customers, including defining business requirements and expected outcomes
- Experience researching, compiling, and documenting data, business processes, workflows, and technical solutions
- Experience reporting progress and risks to management to support prioritization and capacity planning
Key Role Context
- Partnering with the Loyalty platform requires continuous validation, negotiation, and disciplined follow-through
- This role demands precision, resilience, and comfort operating in high-accountability environments
- Success depends on the ability to balance partnership with firm decision-making and escalation when necessary
Desired Qualifications- Practical servicing experience
- Experience managing, or partnering closely with, complex vendors and third-party platforms
Additional InformationHours: - Monday - Friday, 8:00AM - 4:30PM or 9:00AM - 5:30PM
Location: - 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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