Overview This role requires an individual who genuinely thrives in complexity. ADM and intake work is expected to continue expanding, including potential support for Business Credit Card initiatives. The successful candidate will work closely with cross-functional partners and must be able to independently navigate ambiguity, prioritize competing demands, and drive solutions in a fast-paced environment.
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Responsibilities - Evaluate operational efficiency and effectiveness
- Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
- Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs
- Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
- Supervise modeling efforts to ensure that specifications and constructs adhere to appropriate mathematical and statistical standards and answer particular analytic questions
- Identifying business requirements (e.g., needs, objectives, functions, features, input and output)
- Develop, recommend and document adjustments to workflow to streamline processes
- Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility
- Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
- Involved in cross-organizational task groups concerning new automated systems, products and/or services
- Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
- Interact with other ETS staff, business units (end users) in problem resolution efforts
- Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
- Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
- Implement new/enhanced products, services and/or operational changes
- Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
- Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems
- Interpret results of analysis; present recommendations, alternatives and implications
- Serve as resource for the resolution of complex and/or unique problems
- Lead, guide and mentor less experienced staff
- Write requirements and define editorial workflow for business owner projects
- Serves as change management lead for business unit; apply change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans
- Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure
- Ensure preventative, detective, and corrective controls are properly identified and documented
- Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
- Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
- Report testing activity including time spent, testing time lost and discrepancies found
- Apply and communicate changes and new trends in systems/technology
- Represent the business unit in identifying, analyzing and communicating system solutions
- Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
- Research emerging technologies and recommend solutions that align with business goals
- Monitor performance of systems to ensure continued systems efficiency
- Collaborate with key partners in development and delivery of solutions
- Perform other duties as assigned
Qualifications Problem Solving & Critical Thinking
- Demonstrated strength in analytical thinking with a passion for untangling complex, ambiguous problems
- Significant experience in issue resolution, including root cause analysis and assessing scope, scale, and risk
- Comfort operating in gray areas with incomplete or evolving information
- Strong curiosity and commitment to continuous learning and improvement
Domain & Delivery Experience
- Credit card and/or lending domain knowledge
- Prior project or delivery experience supporting technology or operational initiatives
- Extensive experience with system implementations and/or UAT testing
- Agile delivery experience
Change Management & Execution
- Proven experience managing multiple priorities independently and within a team environment
- Ability to use effective elicitation techniques to gather information at the appropriate level of detail and represent stakeholder needs
- Experience working with project teams to plan, coordinate, and roll out software changes/releases
- Ability to obtain required approvals on schedule and support production transitions
- Experience researching, compiling, and documenting data, business processes, and workflows
- Experience designing and documenting technical solutions aligned to business and functional requirements
Collaboration, Leadership & Communication
- Experience partnering with business units and vendors to improve procedures, resolve issues, and implement initiatives
- Ability to analyze information, develop conclusions, and present recommendations to management
- Experience reporting team or workstream progress to leadership to support prioritization and capacity planning
- Experience leading project teams and resolving highly technical or complex issues
- Ability to lead, guide, and mentor less experienced staff
- Experience representing the business unit in identifying, analyzing, and communicating system solutions
- Demonstrated ability to provide consulting and support services to internal customers, including requirements gathering and outcome definition
Desired Qualifications- Hands-on experience in underwriting and/or loan officer roles
Additional InformationHours: - Monday - Friday, 8:00AM - 4:30PM or 9:00AM - 5:30PM
Location: - 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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