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Voice Engineer With IPT

Salisbury, NC, US • Posted 2 days ago • Updated 2 days ago

Contract W2

No Travel Required

On-site

$55 - $58/hr

Fitment

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Job Details

Skills

Break/Fix
IPT
Repair
Wireless Communication
Telecommunications
Unity
Voice
Call usage

Summary

Management of Telecom expense of a client with over 10 K Users.
Procure new devices for users and design/deploy solution of IPT infra issues.
Handle Critical IPT Voice requirements
Need to answer user calls basis enquiry, request and complaints on Call usage, Data usage, Plans, VAS, Billing issue, Coverage related issues.
Answer queries related to IPT Phone issues , Infra Issues, Call Path Issues for example phone Issues, Call Issus etc
Coordinate with OEM, Field Services, Local IT Ops for Loaner and Spare device management, Repair and Break-Fix Services
Follow up with vendors.
Ensure timely resolution of Incidents and tasks.

Understanding of common IPT telecom terminologies and services
Understanding of voice, data and/ or wireless services
Understanding of IPT Enterprise Infraturcture ex CUBE, WXCC, CUCM, UNITY, SME, Voice Gateways, SIP,SCCP, MGoogle Cloud Platform, UCaaS.
Relevant experience on IPT, UCaaS
Should have worked with global customers

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099677
Position Id: 8957028
Posted 2 days ago

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