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Voice Engineer With IPT

Salisbury, NC, US • Posted 2 days ago • Updated 2 days ago

Contract W2

Contract Corp To Corp

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Break/Fix
Cisco
Cisco Unified Communications Manager
Field Service
IPT
Routing
SCCP
Unified Communications
Wireless Communication
VoIP
WebEx

Summary

Voice Engineer With IPT

Introduction:

We are seeking an experienced Voice Engineer with IPT expertise to support and manage enterprise telecom and voice infrastructure for a global client with over 10,000 users. The ideal candidate will have strong technical knowledge of IP Telephony systems and hands-on experience in troubleshooting, deployment, and vendor coordination.

Responsibilities:

Manage telecom expenses for a large enterprise user base (10K+ users)
Procure, configure, and deploy new telecom devices and IPT solutions
Handle critical IP Telephony (IPT) voice infrastructure requirements
Respond to user inquiries, requests, and complaints related to:
- Call and data usage
- Billing and plans
- Value-added services (VAS)
- Coverage and connectivity issues
Troubleshoot IPT phone issues, call routing/path problems, and infrastructure-related incidents
Coordinate with OEMs, field services, and local IT teams for:
- Loaner/spare device management
- Repair and break-fix services
Follow up with vendors to ensure timely issue resolution
Ensure SLA-driven incident and service request closure

Requirements:

Required Skills & Expertise:

Strong understanding of telecom and IPT terminologies
Knowledge of voice, data, and wireless communication services
Hands-on experience with enterprise IPT infrastructure, including:
- CUBE (Cisco Unified Border Element)
- CUCM (Cisco Unified Communications Manager)
- Cisco Unity
- SME (Session Management Edition)
- Voice Gateways
- Protocols: SIP, SCCP, MGoogle Cloud Platform
- WXCC (Webex Contact Center)
- UCaaS platforms
Experience working with global clients or enterprise environments

Preferred Qualifications:

Experience in Unified Communications (UC) environments
Strong troubleshooting and communication skills
Ability to manage multiple vendors and stakeholders
ITIL or service management experience is a plus

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121103
Position Id: 8956971
Posted 2 days ago

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