Service Now - ITAM

Role: ServiceNow- ITAM

Location: Remote, North Carolina, USA

ITAM Role Overview:

The ServiceNow ITAM Consultant/Architect is responsible for designing, implementing, and optimizing IT Asset Management (ITAM) solutions on the ServiceNow platform. The role focuses on Hardware Asset Management (HAM) and Software Asset Management (SAM) across the full asset lifecycle from procurement to retirement enabling cost optimization, compliance, and governance.

Key Responsibilities:

• Design and implement ServiceNow ITAM solutions, including: Hardware Asset Management (HAM).
• Software Asset Management (SAM / SAM Pro).
• Configure and manage end-to-end asset lifecycle processes (request, procure, deploy, maintain, retire).
• Establish and maintain accurate asset inventories and data integrity across hardware and software repositories.
• Enable license compliance, normalization, reconciliation, and optimization for software assets.
• Integrate ITAM with CMDB, Discovery, Procurement, SCCM, JAMF, Intune, Flexera, and other third-party tools.
• Define and enforce asset governance, policies, and controls in collaboration with IT, Finance, and Procurement teams.
• Build dashboards and reports for asset utilization, compliance, cost savings, and audit readiness.
• Support audits, using accurate asset and license data.
• Participate in pre-sales, solution workshops, and architectural discussions when required.

Required Skills & Experience:

• Strong hands-on experience with ServiceNow ITAM (HAM & SAM)
• Solid understanding of: IT asset lifecycle management
• Software license models and compliance
• Hardware inventory and logistics processes
• Experience with CMDB, Discovery, and data reconciliation
• Proficiency in ServiceNow configuration and scripting (Flow Designer, Business Rules, Script Includes, Reporting)
• Strong stakeholder management skills with IT, Procurement, Finance, and Audit teams

Certifications (Preferred):

• ServiceNow CSA (Certified System Administrator) - Must
• CIS Software Asset Management (CIS-SAM) - Must
• CIS Hardware Asset Management (CIS-HAM) - Must
• ITIL Foundation (preferred)
• CTA / CMA for senior architect roles.