Senior Infrastructure Operations Engineer - 1 position
Work set-up: Onsite 100%
Location: Santa Clara, CA(preferred), Kirkland, WA, or San Diego, CA
About the Role
ServiceNow s Global Cloud Services Capacity Engineering team is seeking a proactive, motivated Infrastructure Operations Engineer to support datacenter operations, network/server incident response, and automation improvements.
This role is handson in ServiceNow s own datacenters and requires an engineer who works with speed, confidence, and independence at the senior level.
You ll focus primarily on operational SRE-type execution - infrastructure provisioning and system and network incident handling - with opportunities to grow into DevOps build pipeline automation and eventually productlevel automation contribution.
The most important qualities for this role are:
- High initiative
- Strong troubleshooting instincts
- A great attitude
- Comfort with AIassisted productivity tools
- Ability to deliver quickly and independently
Key Responsibilities
- Deploy and validate server racks in ServiceNow datacenters using existing automation workflows
- Handle Linux server and network infrastructure incidents
- Execute daytoday operational tasks and generate dashboards/reports
- Improve and maintain automation, runbooks, SOPs, and troubleshooting documentation
- Execute automation flows using internal orchestration tools (e.g., Flow Designer calling Ansible, Python, etc.)
- Leverage AI tools to improve speed and accuracy in operations work
Growth Path
- Contribute to build and test pipeline automation and infrastructureascode improvements
- Help develop holistic automated test frameworks used by the product organization
- Create/extend scripts, modules, and automation routines (Python, Bash, Ansible, etc.)
LongerTerm Potential
- Contribute to hyperscaler automation development (AWS/Azure/Google Cloud Platform)
- Participate in internal cloud/infra product engineering efforts
- Drive enhancements to largescale automation frameworks
Required Skills
- 3 5+ years of experience in systems, network, datacenter, DevOps, or SRE roles
- Strong Linux administration fundamentals
- Handson experience with:
- Networking basics (routing, switching, VLANs, firewalls, DNS, load balancers)
- Scripting/automation (Python, Bash, PowerShell, etc.)
- Automation tooling such as Ansible, Terraform, or equivalents
- Experience supporting onprem hardware environments (rack/stack, troubleshooting, lifecycle)
- Ability to follow and extend automation workflows
- Strong troubleshooting skills and ability to work quickly under pressure
- Clear written/verbal communication
Soft Skills (Critical for Success)
- Highly selfdirected; able to operate without micromanagement
- Fast execution speed matching IC3 expectations
- Positive attitude and willingness to take on new technical challenges
- Enthusiasm for leveraging AI to improve efficiency
- Teamoriented and dependable
Nice to Have
- Experience with AWS, Azure, or Google Cloud Platform
- Exposure to CI/CD, test framework, and build pipeline tooling
- Knowledge of distributed systems or hyperscale operations
- Familiarity with ServiceNow s Flow Designer, CMDB, or incident workflows
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