Systems Analyst (Salesforce)

Location: Providence, RI

Job Type: Contract

Duration: 3 Years

Job Summary

We are seeking a motivated Systems Analyst with experience in IT project coordination, Salesforce administration, and business systems support to help maintain and enhance a statewide enterprise application. This role involves working with business stakeholders, technical teams, and external vendors to support system operations, implement enhancements, coordinate testing and deployments, and develop reports and dashboards.

The ideal candidate is organized, self-driven, and experienced with Salesforce, Tableau, and IT project management in a collaborative environment.

Key Responsibilities

• Support day-to-day operations and maintenance of enterprise business applications.
• Coordinate system enhancements, upgrades, and configuration activities.
• Administer and configure Salesforce to support business requirements.
• Collaborate with vendors, business users, and technical teams to deliver system improvements.
• Manage project tasks, timelines, and implementation activities.
• Coordinate system testing, user acceptance testing (UAT), and production deployments.
• Develop and maintain reports, dashboards, and data visualizations using Tableau and Salesforce.
• Gather and document business requirements and translate them into technical solutions.
• Monitor system performance and resolve functional and technical issues.
• Maintain system documentation, workflows, and operational procedures.
• Support Agile project activities and communicate project status to stakeholders.

Required Qualifications

• Experience as a Systems Analyst, Business Systems Analyst, or IT Project Coordinator.
• Hands-on experience with Salesforce administration and configuration.
• Experience supporting enterprise business applications.
• Knowledge of Tableau reporting and dashboard development.
• Strong understanding of software development lifecycle (SDLC).
• Experience coordinating system enhancements, testing, and deployments.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently while managing multiple priorities.

Preferred Qualifications

• Salesforce Administrator Certification.
• Experience with enterprise data systems.
• Experience working with government, public sector, or human services organizations.
• Familiarity with Agile project methodologies.
• Experience working with external vendors and cross-functional teams.

Technical Skills

• Salesforce Administration
• Salesforce Configuration
• Tableau
• IT Project Coordination
• Business Analysis
• SDLC
• User Acceptance Testing (UAT)
• Requirements Gathering
• Reporting & Dashboards
• Data Analysis
• Agile Methodologies
• Microsoft Office Suite

Join a long-term project supporting enterprise business systems and help deliver innovative technology solutions that improve public services through Salesforce and data-driven insights.