The Employee Relations Consultant will:
• Conduct ER investigations and recommend appropriate actions consistent with Cisco’s policies and practices.
• Maintain comprehensive case records and document investigation findings.
• Independently manage assigned casework, providing timely communication to relevant parties and bringing investigations to closure quickly and definitively.
• Remain respectful and empathetic in face of difficult and uncomfortable situations surrounding an investigation.
• Advise on disciplinary action recommendations for matters handled by other groups.
• Advise People Partners, cross-functional partners, and managers on ER matters and policy interpretation.
• Coach and counsel management and employees daily on a variety of complex ER case matters.
• Consult and collaborate with Global ER, P&C peers, Employee Legal team and other cross-functional team members and partners.
• Communicate with all levels of the enterprise, including executive management.
• Participate in the improvement, design and education delivery of global programs managed within the team.
• Uphold and integrate Cisco’s Guiding Principles in all actions, decisions and interactions.
• Foster a culture of integrity, respect, and accountability in every aspect of Employee Relations.
Minimum Qualifications:
• A bachelor’s degree or equivalent work experience in Human Resources, Business Administration, Psychology, or related field.
• 6+ years of Human Resources or Employee Relations experience, with at least 3 years of investigation experience.
• 2+ years’ experience working in multi-national company.
• Technically proficient in Microsoft tools including Word, Excel, PowerPoint
Desired Skills:
• Demonstrated experience in collaborating and supporting business objectives
• Exercise solid judgment and ownership of the decision-making process
• Extensive use of leadership and influence skills as well as objectivity
• Demonstrated ability to influence all levels of management
• Ability to work independently with confidence and low supervision
• Solid presentation/training delivery
• Embrace collaboration, fast-paced environments, desire to learn, achieving results, earning trust, crafting strategy and leading change through productive disruption
• Excellent with multi-tasking and managing high case volume
• Exude calmness under high pressure fast paced environment
• Ability to lead HR strategy discussions and generate plans for implementation in accordance with Cisco philosophy and culture
• Embrace emerging AI tools to improve efficiency while balancing the critical human element of employee advocacy and workplace culture.
• Experience with HR Acuity for employee relations case management and documentation.
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