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Systems Reliability Team Manager HR Platforms

Remote • Posted 30+ days ago • Updated 4 hours ago

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Remote

Depends on Experience

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Job Details

Skills

enterprise application reliability

Summary

Job Title: Systems Reliability Team Manager HR Platforms

Location: Remote
Duration: Contract

Job Description

We are seeking a Systems Reliability Team Manager to lead platform reliability, production support, and delivery coordination for enterprise HR platform initiatives. This leadership role combines product management, SDLC oversight, and platform reliability management to ensure stable, high-performing HR systems that support critical business operations.

The manager will lead a team responsible for production incident management, system defect troubleshooting, and platform performance monitoring, while coordinating priorities between business stakeholders and technology delivery teams.

Responsibilities

Lead a team responsible for HR platform reliability, production support, and system stability
Translate business needs into clear requirements and priorities for technology teams
Define and manage the platform reliability roadmap and system improvement initiatives
Oversee incident management, root cause analysis, and defect resolution
Establish and monitor system availability, performance metrics, and operational KPIs
Ensure adherence to change management, release management, and incident management processes
Manage vendor relationships supporting enterprise HR platforms
Coordinate delivery across product, engineering, operations, and quality teams

Required Skills

Experience managing enterprise application reliability or production support teams
Strong understanding of the software development lifecycle (SDLC) and enterprise platform delivery
Experience with incident management, problem management, and operational governance
Ability to translate business requirements into technology delivery priorities
Strong stakeholder management and cross-team coordination skills

Technical / Operational Knowledge

Understanding of enterprise platform architecture concepts (APIs, messaging systems, databases, environments)
Experience with system monitoring and observability tools (logs, metrics, alerting)
Knowledge of change management, configuration management, and release processes
Familiarity with CI/CD pipelines and deployment automation
Understanding of security practices and vulnerability remediation
Ability to maintain operational documentation, runbooks, and knowledge base materials
Experience supporting HR, payroll, retirement, or benefits systems
Experience with enterprise HR platforms such as PeopleSoft or similar systems
Experience working in large enterprise environments

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10114942
Position Id: 8912963
Posted 30+ days ago

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