We are seeking an HR Systems Project Manager to support a complex ecosystem of HR systems and applications. This role operates at the intersection of HR, Operations, and Technology, managing the intake, analysis, and delivery of HR system incidents, enhancements, and initiatives.
The environment includes core HR platforms such as SuccessFactors and JDE, alongside multiple custom-built applications supporting operational workflows. This role requires strong analytical ability, comfort working with ambiguity, and the ability to translate business needs into clear functional requirements.
Key Responsibilities
Intake & Requirements Analysis
Manage a high-volume intake queue of HR system incidents, defects, and enhancement requests.
Analyze ambiguous or incomplete tickets to determine business needs and impact.
Collaborate with operations teams (including offshore teams) to clarify requirements.
Translate requests into functional documentation such as user stories or lightweight BRDs.
Program & Delivery Management
Act as a delivery lead for HR systems initiatives in environments with limited formal IT ownership.
Maintain visibility across large backlogs and prioritize workstreams.
Track progress, risks, and dependencies across concurrent initiatives.
Ensure organized delivery within a complex and legacy-heavy technology landscape.
Project & Enhancement Leadership
Lead HR system initiatives end-to-end from discovery through implementation.
Support projects related to:
Crew onboarding
Recruiting systems
Operational workflows
Travel and credentialing processes
Coordinate integrations between HR systems, digital platforms, and middleware.
Qualifications
Required
Experience in HR systems delivery, HRIS analysis, or project/program management
Knowledge of SuccessFactors or similar HRIS platforms
Experience with ERP systems such as JDE, Oracle, or Workday
Strong ability to analyze unclear requirements and translate them into functional solutions
Experience working with distributed or offshore teams
Strong organizational and prioritization skills
Preferred
Experience with Salesforce case management
Experience with ServiceNow or Jira
Background supporting HR transformation or HR system migrations
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