Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for a healthcare organization in Bethlehem, Pennsylvania. This Long-term Contract position supports day-to-day end user needs by resolving technology issues, managing access in a hybrid Active Directory and Azure environment, and preparing equipment for new and existing staff. The ideal candidate brings a service-focused approach, solid troubleshooting ability, and comfort working with Windows systems, Office 365, and help desk tools.
Responsibilities:
Deliver first-line technical support for computer, software, and connectivity issues affecting employees.
Diagnose and address problems involving Windows operating systems, Office 365 applications, and related workplace technology.
Administer user access tasks in Active Directory and Azure AD, including password assistance and account setup or removal.
Prepare, deploy, and configure desktops, laptops, and mobile devices for staff use.
Support employee onboarding and offboarding by coordinating device readiness and system access.
Record incidents, troubleshooting steps, and outcomes accurately within the service desk platform.
Route advanced or unresolved issues to senior IT team members when additional expertise is required.
Track and maintain inventory levels for IT hardware, peripherals, and support supplies.
Balance multiple incoming requests effectively while meeting service expectations and deadlines.
Participate in assigned training and assist with additional support duties aligned with the needs of the IT team.
Requirements
At least 1 year of experience in a help desk, desktop support, or similar technical support position.
Working knowledge of Microsoft Windows environments, including Windows 10 support and basic system troubleshooting.
Familiarity with Office 365 applications and common end user support issues.
Understanding of foundational networking concepts used in day-to-day desktop support.
Experience handling and updating service desk tickets in a ticketing platform such as Zendesk, Freshservice, or a comparable system.
Hands-on experience with Active Directory user account support; exposure to Azure AD is preferred.
Strong organizational skills with the ability to prioritize tasks and manage time effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03710-0013477465
- Posted 6 hours ago
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