Business Systems Analyst

Job#: 3039170

Job Description:
Business Systems Analyst

Location: Washington, District of Columbia (Onsite)

Role Overview

We are seeking an entry-level Business Systems Analyst to support a federal financial management system. This role operates in a Tier 1/Tier 2 support environment with a strong emphasis on user interaction and issue resolution. The position involves working onsite five days a week in a secure client facility, providing direct support to end-users of a critical system. This is an opportunity to join a stable, long-term program with a clear path for growth and advancement.

Key Responsibilities

• Provide direct support to end-users and handle inbound user issues related to login, access, and functionality.
• Work tickets in ServiceNow, troubleshoot system issues, and identify root causes.
• Replicate problems and document solutions or workarounds, communicating resolutions back to users.
• Escalate complex issues to the senior team for resolution.
• Support system testing, validation, and configuration changes.
• Document processes, defects, and solutions to build system familiarity and functional expertise.
• Interact and communicate with end-users and IT personnel to provide advice on process best practices.

Required Qualifications

Experience: A minimum of 1-2 years of relevant experience in application support, help desk, or a junior business systems analyst role with user-facing responsibilities. An equivalent of 2-4 years of relevant experience is acceptable in lieu of a degree.

Education: A Bachelor's degree in a related field such as Finance, Accounting, Business, Computer Science, or Information Systems is preferred but not required.

Skills: Must possess strong communication and user interaction skills. Must have a willingness to work onsite 5 days a week.

Preferred Qualifications

• Experience with ServiceNow or other help desk/ticketing systems.
• Background in business systems or application support.
• Exposure to financial or ERP systems.
• Ability to obtain a Security+ Certification.

Work Environment

The role requires working five days a week, Monday through Friday, at a client site in Washington, D.C. The team operates within a coverage window from 7:00 AM to 6:00 PM, and schedules are coordinated collaboratively. Free parking is available onsite.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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