Desktop Support

Job Title: Desktop Support Engineer / Network Support Engineer

Location: Dallas, TX
Experience Required: 8+ YearsJob Summary:

We are seeking an experienced Desktop Support Engineer with strong networking expertise to provide technical support, troubleshoot infrastructure issues, and maintain end-user computing environments. The ideal candidate should have hands-on experience in desktop support, network administration, system troubleshooting, hardware/software installation, and IT infrastructure support in enterprise environments.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, operating system, and application-related issues.
• Install, configure, and maintain Windows and Mac operating systems.
• Manage user accounts, permissions, and access using Active Directory.
• Configure and troubleshoot LAN/WAN, Wi-Fi, VPN, TCP/IP, DNS, DHCP, and network connectivity issues.
• Support and maintain routers, switches, firewalls, and network devices.
• Perform system upgrades, patch management, antivirus updates, and asset management.
• Handle ticketing systems and ensure timely issue resolution as per SLA.
• Coordinate with vendors and third-party support teams for hardware replacement and issue escalation.
• Support Microsoft Office 365, Outlook, Teams, and collaboration tools.
• Monitor network performance and troubleshoot connectivity issues.
• Assist in IT infrastructure projects, migrations, and deployments.
• Maintain technical documentation, inventory records, and troubleshooting guides.
• Provide remote and onsite support to users across multiple locations.

Required Skills:

• Strong knowledge of Windows 10/11 and Mac OS support
• Experience with Active Directory and Group Policy
• Good understanding of networking concepts: TCP/IP, DNS, DHCP, VPN, VLANs
• Hands-on experience with routers, switches, and wireless access points
• Knowledge of Office 365 administration and troubleshooting
• Experience with ticketing tools such as ServiceNow, Jira, or Remedy
• Hardware troubleshooting and replacement skills
• Remote desktop support experience
• Basic understanding of cybersecurity and endpoint protection
• Excellent communication and problem-solving skills

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Certifications such as CompTIA A+, Network+, CCNA, Microsoft Certified, or ITIL are preferred
• Experience working in enterprise or corporate IT environments