****PLEASE NOTE The rates may be negotiable based on experience, education, geographic location, and other factors..****
Senior Lab Engineer
Computer troubleshooting (hardware, OS, lab instruments, connectivity issues)
End User Computing Desktop Support (BreakFix)
Network fundamentals (StaticDynamic IPs, Subnetting, OSI model, firewalls)
Active Directory
Computer security
Validated systems (GxP) exposure
Data backup implementation for lab equipment
ServiceNow or similar ticketing systems
Software testing & validation skills
AGILE ways of working
1. Strong troubleshooting skills across hardware, OS, network, and scientific instrument data flows
2. End User ComputingDesktop Support (BreakFix 80% workload)
3. Networking fundamentals (IP addressing, subnetting, OSI model, firewalls)
4. Active Directory
5. Experience with validated systems (GxP) and documentation
Good-to-Have 1. Microsoft Excel proficiency
2. Project support experience
3. Background in computer securityc
1 Maintain and support global computer infrastructure (8000 PCs)
2 Image, onboard, and secure new computers and hardware
3 Troubleshoot scientific instrument data flows and software issues
4 Support scientists with incident management, user coaching, and access management
5 Implement validated data backup solutions for laboratory analytical instruments
6 Perform software testing and validation, technical documentation, and environment checks
7 Provide D2D operations support and project-based contributions
8 Collaborate using AGILE methods
9 Work with ServiceNow for ticketing and workflow tracking
