• Computer troubleshooting (hardware, OS, lab instruments, connectivity issues)
• End User Computing / Desktop Support (Break/Fix)
• Network fundamentals (Static/Dynamic IPs, Subnetting, OSI model, firewalls)
• Active Directory
• Computer security
• Validated systems (GxP) exposure
• Data backup implementation for lab equipment
• ServiceNow or similar ticketing systems
• Software testing & validation skills
• AGILE ways of working
1. Strong troubleshooting skills across hardware, OS, network, and scientific instrument data flows
2. End User Computing/Desktop Support (Break/Fix ~80% workload)
3. Networking fundamentals (IP addressing, subnetting, OSI model, firewalls)
4. Active Directory
5. Experience with validated systems (GxP) and documentation
Good-to-Have 1. Microsoft Excel proficiency
2. Project support experience
3. • Background in computer securityc
1 • Maintain and support global computer infrastructure (~8000 PCs)
2 • Image, onboard, and secure new computers and hardware
3 • Troubleshoot scientific instrument data flows and software issues
4 • Support scientists with incident management, user coaching, and access management
5 • Implement validated data backup solutions for laboratory analytical instruments
6 • Perform software testing and validation, technical documentation, and environment checks
7 • Provide D2D operations support and project-based contributions
8 • Collaborate using AGILE methods
9 • Work with ServiceNow for ticketing and workflow tracking
