TECHNICAL ENGINEER

About Atos Group

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. 7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Position Title: Senior Telecommunications Analyst

Position Type: Full Time

Location: Chicago IL,Hybrid

The Senior Telecommunications Analyst-Unified Communications (UC) Analyst is responsible for the operations and support of all Unified Communications-related technologies for CCH. This position is responsible for supporting hardware and software components for cloud and on-premise Unified Communication Solutions following CCH standards. CCH is a fast-paced, multi-priority environment, and team members will face new challenges daily. Typical Duties Perform daily operations, administration, and support for all Unified Communications technologies, including but not limited to Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Instant Messaging & Presence, Jabber, Nice CXOne Contact Center platform, Cisco Emergency Responder (E-911), Smart Boards, conferencing and meeting room solutions, Cisco Expressway, e-Fax / RightFax, IVR, paging solutions, voice gateways, and Cisco CUBE. Respond to system alerts and alarms and perform proactive health checks to ensure UC systems remain operational and potential issues are identified before they result in service disruption. Manage mobile services, including ordering, provisioning, activation, deactivation, troubleshooting, maintenance, inventory tracking, billing review, documentation, and coordination with wireless carriers and internal departments. Support conferencing and meeting room technologies, including Smart Boards, video conferencing systems, room audio/video equipment, microphones, speakers, displays, cameras, touch panels, collaboration devices, and related meeting room integrations. Minimum Qualifications Associate's degree in computer science, Information Technology, Telecommunications, or a related field; or the equivalent of professional work experience. Sound knowledge of Unified Communications including, but not limited to, Cisco Unified Communications Manager, Unity Connection, Jabber, Cisco Emergency Responder, Cisco Expressway, voice gateways, and related collaboration platforms Sound knowledge of VoIP and networking protocols such as SIP, MGoogle Cloud Platform, SCCP, RTP, and SRTP. Sound understanding of call flows, end point registration process and call trees. Understanding of IVR and call center platform like Nice CXOne, UCCX, and paging systems. Understanding of network switching and routing as related to Unified Communications, voice VLANs, PoE, QoS, DHCP, DNS, TCP/IP and endpoint connectivity. Demonstrated ability to learn new technologies quickly and apply technical concepts in a practical support environment. Demonstrated flexibility, organization, responsibility, and self-motivation. Strong willingness to work in a team environment with other engineers, contribute to shared goals, and remain teachable and receptive to feedback, mentoring, and knowledge transfer. Exposure to Linux and Windows Server Operating System Familiarity with Active Directory and ticketing system usage. Knowledge of mobile device support, cellular service management, wireless carrier coordination, and mobile device troubleshooting. Conceptual understanding of conferencing, collaboration, Smart Board, and meeting room technologies. Preferred Qualifications Bachelor's degree in computer science information technology, Telecommunications, or a related field; or the equivalent of professional work experience Ticketing system tools experience - (Fresh Service, ServiceNow, Service Manager) VMware or hyper V experience preferred Ticketing system tools experience, including Fresh service, ServiceNow, or Service Manager. Cisco 350-801 CLCOR Certification Three (3) years of technical and functional support experience in an extensive healthcare system

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