Field Service Engineer (FSE)
Our Technology:
Safran Federal Systems provides Resilient Positioning, Navigation and Timing (R-PNT) solutions and custom engineering services to U.S. Government agencies, defense organizations and their contractors. Safran Federal Systems is authorized to work on the full spectrum of U.S. Government classified and unclassified projects, in addition to supporting strategic partnerships for key defense PNT technologies.
How I will contribute:
- Identify current and future customer program requirements through interactive discussions.
- Provide product, service, and technical information in response to customer inquiries.
- Prepare and deliver training sessions and pre-sales product demonstrations of SFS products and capabilities.
- Lead customer engagements as the application and system integration expert.
- Collaborate with Sales and Program Management teams to grow the business while ensuring high customer satisfaction.
- Support integration of SFS software and hardware into customer systems.
- Serve as the primary interface between Sales and Engineering teams to address customer needs.
- Perform on-site demonstrations, training, evaluations, testing, installation, maintenance, troubleshooting, and system integration.
- Diagnose complex technical issues and develop solutions to maintain system uptime and reliability.
- Provide feedback to engineering teams to implement design improvements based on field experience.
- Train end-users and internal staff on proper system operation, maintenance, and safety protocols.
- Document field activities, prepare reports, and maintain accurate records for compliance and quality assurance.
What you bring to the role:
- 5 years of prior relevant experience preferred.
- Bachelor's degree in engineering preferred. A combination of education and experience will be considered.
- Prior military experience or intimate knowledge of US Defense industry preferred
- Experience interfacing with government organizations and DoD contractors preferred
- Active security clearance or ability to obtain a security clearance (Secret) required
- Requires the ability to perform under minimal supervision remotely.
- Demonstrated track record utilizing superior customer service skills to advance sales capabilities to external customers
- Ability to handle complex problems with analytical thinking skills and engage with customers enthusiastically.
- Demonstrated track record of progressive leadership.
- Ability to travel domestically as needed (30%).
- Ability to be agile and have fun!
About Safran Federal Systems
Safran Federal Systems has been awarded as aWinner of the USA Today and Rochester Metro Area Top Workplaces 2025 Award.
In 2022, Safran acquired Orolia, now Safran Trusted 4D, the world leader in Resilient PNT. At the intersection of critical infrastructure and national defense, Safran Trusted 4D solutions govern and protect the integrity of systems that shape the world. In early 2019, Orolia Defense & Security spun off as a separate entity from its parent company Orolia, with the mission of providing resilient Positioning, Navigation and Timing (PNT) solutions and custom engineering services to U.S. Government agencies, U.S. Defense organizations, and their contractors.
In August of 2019, Orolia Defense & Security acquired Talen-X, a U.S. company specializing in advanced GNSS (Global Navigation Satellite System) Simulation solutions and Interference, Detection, and Mitigation (IDM) technologies. Talen-X's portfolio was an ideal fit and has helped to enhance Safran FS's overall offerings. The acquisition enabled Talen-X's existing resources, operations, and capabilities to be scaled and accelerated to better support the warfighter. Read the press releasehere.
Safran Federal Systems operates as a proxy-regulated company, Free of Foreign Ownership, Control, or Influence (FOCI). As such, Safran FS Defense & Security is approved to work on the full spectrum of U.S. Government classified and unclassified projects and is positioned to support strategic partnerships in the development of key PNT technologies for the defense market.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Please note this description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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