Change Management Analyst

Job Overview:

Requirement/Must Have:

• Bachelor's degree in a related field.
• Direct experience in change facilitation 4+ years.
• Experience developing change management deliverables including Change Strategy and Plans, Training Strategy and Plans, Stakeholder Impact Assessments, Communication Strategy and Plans 4+ years.
• Experience developing effective communication materials for stakeholders 4+ years.

Responsibilities:

• Develop and execute hands-on change management deliverables in support of the initiative.
• Create practical change artifacts such as stakeholder assessments, impact assessments, readiness materials, communication products, engagement materials, training materials, job aids, quick reference guides, FAQs, presentations, and end-user support content.
• Lead and run stakeholder engagement sessions, workshops, alignment meetings, demos, walkthroughs, and other change-related working sessions.
• Work directly with business and project teams to identify impacts, gather information, validate messaging, and translate project changes into usable stakeholder-facing materials.
• Draft and update clear communication materials for leadership, business users, operational teams, and other impacted groups.
• Develop training materials and user support documentation to support business process, system, or service changes.
• Support change impact assessment, stakeholder readiness, rollout preparation, and implementation support activities.
• Coordinate and track change-related actions, dependencies, issues, and deliverables to support timely execution.
• Support pilot and phased rollout activities, including stakeholder preparation and adoption support.
• Work within established project direction and priorities to deliver required change outputs in a timely and practical manner.

Nice to Have:

• PROSCI or CCMP certification.
• Experience developing and delivering training materials including documentation, computer-based training modules, and training videos 3+ years.
• Experience developing readiness programs, training, or stakeholder engagement 3+ years.
• Experience gathering requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases or scenarios, business analysis, and business process modeling 2+ years.
• Experience working within digital transformation initiatives 3+ years.