Job Description:
***Only W2 resumes are accepted
Work Location: Fully Onsite
Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.
This position will report to the Project Management Office Manager and will be the lead in performing data mapping and quality assurance for the final stages of software implementation within an internal business program area. Position will interface with the project manager, project sponsor, vendor and internal project staff. Will be responsible for recording problems and opening helpdesk tickets on the software vendor ticketing system. Will look for any areas where modifications or changes could be made to the software to meet or substantially improve the program area functionality. This position will assist the internal staff using the product in mapping a complex spreadsheet to the software data fields for the business functions and looking for opportunities to make improvements in internal processes and procedures as well as opportunities to improve the consumer satisfaction within the program area. This position will also work with subject matter experts with the program area to identify pain points within the software that may need to be addressed by modifications. This position will be working with software vendors and internal staff to recommend improvements to business processes, procedures and software functionality.
DAILY DUTIES / RESPONSIBILITIES:
· Business Process – Software mapping
· Business Process Review, Propose business Process and procedure improvements
· Enterprise Software Review, Quality Assurance analysis
· Working with staff on resolving pain points with enterprise software functionality, daily reporting and tracking of helpdesk tickets
· Propose enterprise Software Improvements and modifications
· Liaison between agency project manager, software vendor, agency program area staff
· provide Presentations, documentation, correspondence, reports for use as software change orders and/or statements of work for modifications to software
· Provide documentation and training for any recommended changes to business processes
Required Skills
· 6+ Years of Experience as a Quality Analyst
· 3+ Years of State Government Experience
· 3+ Years of Experience with Emphasys
· 3+ Years of Experience with HDS
· 6+ Years of Experience with Data Mapping
· 6+ Years of Experience with Business Process Testing & Improvement
· 6+ Years of Experience with Process & Procedure Documentation
· 6+ Years of Experience with creating Statements of Work, Change Orders, AND Software Modification Requests
Preferred Skills
· Experience with End User Support
additional skills & duties:
· Oral and written communication skills
· Interpersonal, consultative, presentation & Facilitation skills
· Analytical thinking and problem solving
· Detail oriented, accurate and Organized
· Knowledge of business structure
· Stakeholder analysis and reporting
· problem solving and attention to detail
· customer service and assessing customer support needs
· teamwork
· ability to learn new software/hardware and troubleshooting
· organization and documentation
· asset management
· identifying process improvements
· prioritizing and scheduling
· time management
· clear and concise email and reports
· work independently while following established procedures and guidelines
