Quality Assurance Analyst

Job Description: Quality Assurance Analyst 

Location: Columbia SC (Onsite)

Position Overview

The ideal candidate must have strong experience with Quality Assurance, Emphasys, HDS, Data Mapping, Business Process Testing, Process Improvement, and Software Change Documentation, preferably within state government environments.

Key Responsibilities

• Perform business process and software data mapping activities to ensure accurate mapping of complex spreadsheets to enterprise software data fields.
• Conduct business process reviews and identify opportunities to improve workflows, procedures, and operational efficiency.
• Perform enterprise software quality assurance analysis and business process testing during software implementation.
• Collaborate with internal staff and subject matter experts to identify software functionality issues and operational pain points.
• Record software problems, create helpdesk tickets, and track issues through resolution using the vendor's ticketing system.
• Analyze software functionality and recommend modifications, enhancements, and configuration changes to meet business requirements.
• Identify opportunities to improve consumer satisfaction and overall program area functionality.
• Serve as the primary liaison between the agency project manager, software vendor, and internal program staff.
• Prepare presentations, technical documentation, correspondence, and reports supporting software change orders, Statements of Work (SOWs), and software modification requests.
• Develop and maintain process documentation, procedures, testing records, and quality assurance reports.
• Recommend improvements to business processes, operational procedures, and enterprise software functionality.
• Provide documentation, guidance, and training to staff on recommended software and business process changes.
• Monitor issue resolution, maintain accurate reporting, and communicate project updates to stakeholders.
• Support end users with software-related questions, troubleshooting, and issue resolution as needed.

Required Skills and Experience

1. 6+ years of experience as a Quality Analyst.
2. 3+ years of experience working with state government.
3. 3+ years of experience with Emphasys.
4. 3+ years of experience with HDS.
5. 6+ years of experience with Data Mapping.
6. 6+ years of experience with Business Process Testing and Improvement.
7. 6+ years of experience with Process and Procedure Documentation.
8. 6+ years of experience creating Statements of Work (SOWs), Change Orders, and Software Modification Requests.

Preferred Qualifications

• Experience providing end-user support.
• Experience supporting enterprise software implementation and quality assurance initiatives.
• Experience working directly with software vendors and government program stakeholders.

Education and Certifications

• Education: High School Diploma or equivalent.
• Certifications: None required.