Cloud Operations Delivery Manager

What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance. With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles. At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together. We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.

What would you do?

Job Description:

Position:  Cloud Operations Delivery Manager

Location: Washington DC (3-4 days onsite per week)

 Fulltime

Job Description

Summary

Senior Cloud Operations Delivery Manager (AWS & Windows) with 15–20 years overall IT experience, including 5–10 years in AWS/cloud. Leads onsite–offshore teams, drives automation and documentation, manages SLA-based operations, and acts as the client-facing owner for escalations, RCA, and continuous improvement.

Role Overview

• Manage onsite–offshore team in a cloud-native environment; own docs and automation.
• Run operations governance and weekly customer review meetings.
• Drive improvements across cloud, processes, and tools for faster delivery.
• Handle escalations, define processes, deliver RCA, and manage SLA-driven delivery.

Experience

• 15–20 years overall IT; 5–10 years hands-on AWS/cloud.
• 3+ years leading onsite–offshore teams and SLA-based operations.

Core Skills

• AWS, Terraform, GitHub, networking fundamentals.
• Windows Server and File Server administration; NTFS/share permissions.
• Storage administration; backup and restore; migration experience (AWS/Azure/any cloud).
• Automation and scripting (PowerShell/AWS CLI), documentation, and runbooks.
• ITSM processes (incident/problem/change), KPI/SLI/SLA management.

Nice to Have

• AWS file services (EFS, FSx), DataSync/Storage Gateway.
• Azure exposure for file services.
• Security and governance (IAM, KMS, CloudTrail/Config), cost optimization.
• ITIL Foundation; AWS or Microsoft certifications.

Equal Opportunities Employer:
Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.

Find out more at Hexaware.com.