Oracle Service Cloud CX Consultant San Jose, CA (Onsite)

San Jose, CA, US • Posted 4 hours ago • Updated 4 hours ago
Contract Corp To Corp
Contract W2
Contract Independent
On-site
$50 - $60/hr
Fitment

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Job Details

Skills

  • We are hiring an Oracle Service Cloud CX Consultant with strong experience in Oracle Fusion B2B Service Cloud
  • CRM processes
  • and integrations. The ideal candidate should have both functional and technical expertise along with hands-on implementation experience.

Summary

Oracle Service Cloud CX Consultant

San Jose, CA (Onsite)

Job type:12 months plus



Job Summary:

We are hiring an Oracle Service Cloud CX Consultant with strong experience in Oracle Fusion B2B Service Cloud, CRM processes, and integrations. The ideal candidate should have both functional and technical expertise along with hands-on implementation experience.


Key Skills Required:

  • 5+ years in Oracle Fusion B2B Service Cloud (CX Service)
  • Strong experience in:
    • Customer Management
    • Lead & Opportunity Management
    • Service Requests & SLA Management
    • Installed Base Assets & Field Service Work Orders
    • Knowledge Management
  • Hands-on experience with:
    • Custom Objects, Workflows, Triggers
    • Screen Customization (Layouts)
    • Web Services & APIs
  • Reporting & Analytics:
    • OTBI & BI Publisher
    • Data Models & Custom Reports
  • Integration & Technical:
    • Oracle Field Service Integration
    • PaaS Extensions (APIs, workflows, error handling)
    • Data Migration
  • Good understanding of:
    • Cloud Architecture
    • Production Support (incident tracking & issue resolution)
  • Mandatory: Redwood UX & Visual Builder Studio
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10500016
  • Position Id: 8937519
  • Posted 4 hours ago
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