Analyst, Technology Research

Hansen Talent Group is seeking an Audio/Visual Technology Support Specialist to support a large enterprise IT environment. This onsite role focuses on enterprise A/V systems, research and testing of emerging technologies, and hands-on support of conference room and collaboration solutions to ensure a seamless end-user experience.

What You’ll Do

• Research, test, and evaluate hardware and software supporting the organization’s A/V and collaboration technologies
• Assist with installation, operational support, and ongoing maintenance of enterprise A/V equipment
• Support Microsoft Teams Rooms and integrated audio/video conferencing solutions
• Review and recommend new A/V hardware and software to align with long-term business needs
• Test products to ensure functionality, security, and compatibility with existing infrastructure
• Develop and maintain technical documentation, standards, and procedures
• Troubleshoot and resolve issues related to Crestron and Extron systems
• Partner with vendors, operations, architecture teams, and management to support technology lifecycle planning
• Provide exceptional customer service to ensure users remain productive and supported

Required Skills & Abilities

• Strong troubleshooting, research, and analytical skills
• Excellent customer service, verbal, written, and interpersonal communication skills
• Ability to work effectively with all levels of an IT organization
• Strong attention to detail and sound technical judgment
• Comfortable working in a fast-paced, multi-platform, enterprise environment
• Ability to respond to business-critical support needs, including off-hours as required

Required Technologies & Experience

• Hands-on experience with Crestron and Extron A/V systems
• Microsoft Teams Rooms support experience
• Audio & Video installation and operational support experience
• Video conferencing and enterprise collaboration technologies
• Microsoft Office; additional tools vary based on supported technologies

About the Team

You’ll join a dedicated A/V-focused subgroup within a larger Workstation Support organization of over 70 team members. Many team members have long tenures, reflecting a collaborative, supportive environment focused on customer success.