Automation Engineer

Job#: 3039123

Job Description:
AI Automation Engineer

Location: Remote

Work Type: Contract

Role Overview

We are seeking an Automation Engineer to support key helpdesk initiatives. This role involves the full redesign and replacement of an existing Slack-based helpdesk automation product. You will enhance and expand an in-house application foundation, focusing on building custom automation capabilities within internal systems. This position offers a high level of ownership and flexibility for creative problem-solving in a fast-paced environment.

What You'll Do

Design, build, and deploy AI agents and chatbots that automate internal workflows, customer interactions, and operational processes.

Develop and maintain automated workflows, integrations, and custom solutions across ITSM platforms (Jira Service Management, or similar) to enhance service delivery and self-service capabilities.

Optimize customer knowledge base automation using AI and custom-built tools, and collaborate with IT teams to enhance self-service through intelligent automation.

Develop Model Context Protocol (MCP) servers and integrations that connect enterprise SaaS platforms (for example Workday, Coupa, DocuSign, Slack, Atlassian) and ITSM tools to AI agents and large language models.

Design and maintain API integrations between ITSM tools, enterprise applications, and third-party services.

Rapidly learn unfamiliar tools, platforms, and APIs and turn that knowledge into shipped, production-ready solutions, using AI coding assistants like Claude Code to accelerate development without sacrificing code correctness or quality.

Build and maintain automation pipelines using scripting, webhooks, and tools to connect business systems (for example Google Workspace, Atlassian, Slack), large language models, and internal APIs.

Perform full-stack development using Python and/or Node.js to support advanced automation and integration requirements.

Write and maintain code to manipulate data, handle edge cases, and extend workflow logic for automation solutions.

Apply DevOps principles (Continuous Integration / Continuous Deployment pipelines, monitoring, containerization) to ensure the resilience, scalability, and maintainability of automation systems.

Monitor automation performance, troubleshoot issues, and continuously improve system efficiency, scalability, and security.

Partner with stakeholders to lead ideation, solutioning, and scaling of AI-driven automation into production systems.

Serve as a technical subject matter expert for the integration and impact of AI capabilities within existing SaaS and ITSM applications.

Collaborate with ITSM, DevOps, and software development teammates to identify and implement opportunities for automation and application modernization, particularly leveraging AI.

Required Skills and Experience

5+ years of IT engineering, automation engineering, ITSM, or software development experience.

A generalist skill set with a proven ability to learn new technologies quickly and ship with them.

Experience working with APIs and creating automations, with a strong understanding of API integrations and automation frameworks.

Experience with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms.

Proficiency in automation platforms such as Workato, n8n, or similar tools, and familiarity with low-code / no-code automation platforms and their best practices.

Strong scripting skills (Python, PowerShell, JavaScript / Node.js).

Hands-on experience with AI coding assistants such as Claude Code.

Direct experience with major SaaS applications (Slack / Google Workspace / Airtable preferred).

Strong communication and collaboration skills, with the ability to document procedures and workflows for both technical and non-technical audiences.

Nice to Have

Experience building AI agents, chatbots, or Model Context Protocol (MCP) servers.

Experience working with AI-driven automation tools.

Familiarity with large language model application patterns (prompt design, retrieval, tool / function calling).

Background in internal tools or platform engineering.

Background in cloud platforms (Azure, AWS, or Google Cloud) and DevOps principles.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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