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Note:
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100 % Remote but must be able to pick up equipment IN PERSON if selected.
Pls note: This is a time sensitive role that has a tight timeline. They can choose to work full time (or part-time, 20 hrs/week) until the work is completed. If they work 40 hrs /week then the work could finish sooner and the engagement may end sooner. At this time it is slated to go to 6/30/26 (at the latest). Please confirm that you explained to your candidate that this is expected to be a SHORT TERM engagement and they understand and agreed to that arrangement if selected bf submitting them.
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Job Description
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This engagement focuses on converting the BugTrack issue‑management Excel extract into a comprehensive, interactive Power BI dashboard for leadership visibility and operational decision‑making. The consultant will collaborate with the business, HIT, IT, and operational teams to define reporting requirements and translate them into a scalable data model and intuitive visualizations. Metrics will include (but are not limited to) total tickets opened/closed, aging of open tickets, ticket type and category distribution, priority trends, facility‑level insights, EPMO‑related tickets, and a dedicated AVATAR ticket dashboard (opened, closed, maintenance). The consultant will build automated refresh processes, apply data‑quality checks, and deliver a polished dashboard ready for leadership review. The resource may also be engaged in other Power BI work related to client as it arises if time in needed.
Key Tasks
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Conduct requirements workshops with the business, HIT, IT, and operational stakeholders
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Review and validate the BugTrack Excel extract structure
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Build a Power BI data model optimized for large datasets
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Develop visualizations for ticket volume, aging, type, category, priority, facility, and AVATAR metrics
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Create filters, drill‑downs, and role‑based views
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Establish refresh logic and data‑quality validation steps
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Iterate with stakeholders to refine usability and accuracy
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Mentor and train client identified SMEs for long-term maintenance
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Create and develop documentation supporting the dashboards
Deliverables
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Requirements document and dashboard mockups
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Power BI data model and transformation scripts
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Fully developed BugTrack dashboard with leadership‑ready visuals
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Documentation for refresh processes and data definitions
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Knowledge‑transfer session with internal staff
Milestones
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Week 1-3: Requirements gathering & data review
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Week 4-8: Data modeling & initial dashboard build
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Week 9-10: Stakeholder review & refinement
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Week 11-12: Final dashboard delivery & documentation
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