Manager of Desktop and Application Engineer

Hybrid in New York, NY, US • Posted 2 days ago • Updated 2 days ago
Full Time
Hybrid
$200,000 - $225,000/yr
Fitment

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Job Details

Skills

  • desktop support
  • manager
  • legal
  • application engineering

Summary

Oversee a team of IT support specialists to ensure all desktop hardware, software, and systems operate efficiently.

Key responsibilities include managing and resolving IT support tickets, providing hands-on technical support, coordinating hardware and software upgrades, ensuring adherence to company IT policies, and offering training to end-users on new technology and tools.

Qualifications

  • Proficiency in diagnosing, troubleshooting, and resolving desktop hardware and software issues
  • Experience in managing end-user support, installing system updates, and coordinating IT maintenance
  • Ability to lead and mentor a team while fostering a collaborative and solutions-focused environment
  • Strong organizational and time management skills to prioritize and manage multiple IT support requests
  • Familiarity with ITIL practices and knowledge of network applications is a plus
  • Bachelor s degree in Information Technology, Computer Science, or a related field, or equivalent experience
  • Proven ability to communicate technical solutions to non-technical users effectively

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10195970
  • Position Id: 8943681
  • Posted 2 days ago
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