Desktop Support

Job ID: MI-0323)

Onsite/Local (Grayling ONLY) Desktop Support/Help Desk Analyst (DOD Secret Security Clearance/Security+ must/C2H/5 pages resume/3 ref must) with imaging, networking, A/V, SharePoint, inventory management, peripherals/projectors/printers/cameras Troubleshooting experience

Location: Grayling, MI (DMVA)
Duration: 6 Months
Interview Process: In-person. Candidates MUST be available for an in-person interview.
Resources will be required to work fully onsite 5 days per week from day 1.
Local candidates within 1 hour of Grayling, MI (strongly preferred) or non-local (must be willing to relocate within 1 hour of Grayling, MI at their own expense from acceptance with no delays & be able to work fully onsite).

Skills Required:
Troubleshooting of computer systems, networking/connectivity, audio visual equipment.
Proficient use of Microsoft office systems.
Working knowledge of SharePoint, documentation policies, and inventory management.

Top Skills & Years of Experience:
3-5 years of experience as a system admin and/or in a help desk role
Must have a high school diploma. College is not required but a bachelor s degree (specifically in Computer Science) is a plus.
US Secret Clearance is required. Must have at least 1 year of active clearance time remaining.
Security+ required
Troubleshooting of computer systems, networking/connectivity, audio visual equipment.
Proficient use of Microsoft office systems.
Working knowledge of SharePoint, documentation policies, and inventory management.

Experience Required: Daily employees will make decisions determining most critical response needs from received requests. Employees will make decisions about scheduling of resources based on the level of need and resources available. Software or hardware changes made to equipment in support of program or mission requirements. Occasional amount of lifting and bending is required, climbing ladders, working in small or high areas, use of tools typically associated with running cable, testing systems, or repairing computer or network equipment. Employees should be able to lift 50 pounds independently and up to 100 pounds with assistance to facilitate moving or installing equipment. All of these tasks represent 75% of an average workday. 3-5 years experience is required.

Education Required: High school graduate, college is not necessary but post HS training in computers is preferred. A+ certification, NW+ certification, preferred, Security+ required. US Secret clearance is required, applicants not eligible for a secret clearance are not eligible to work in this environment.

Education Preferred: Bachelor s Degree in Computer Science

Additional Information: This position requires an active U.S. Department of Defense (DoD) Secret Security Clearance. U.S. citizenship is required by federal regulations for clearance eligibility.

Job Description
Project Description: Relies on instructions and pre-established guidelines to perform the functions of the job. Works independently. Typically reports to a manager. Image and deploy laptop and workstation systems for the Camp Grayling post. Occasional imaging and deployment/installation of equipment at other locations throughout the state may be required. Maintain and repair all program resources for Camp Grayling Distance Learning Program (DLP). Perform system patching, updates, refresh of operating system image. Installation of all peripherals, projectors, printers, camera s, sound equipment and recording devices. Configuring, installation, and support of all video conferencing systems. Configuring and maintenance of the bridge system for conferencing. Manage and coordinate calendars and scheduling tools for Camp Grayling DLC. Conduct inventory and document hand receipts for all incoming and outgoing equipment. Coordinate staff support of all equipment for end users. Maintain data to support metric requirements provided to National Guard Bureau program management. Schedule and coordinate all audio and video conferences with owned locations and distant locations throughout the world. Prepare rooms for scheduled video or audio conferences. Coordinate issuance and return of loaned endpoints, video and audio equipment, and ensure equipment is properly set-up and taken down in support of conference requirements as needed. Ensure classified video conferencing is conducted in appropriate areas and verify class level of all participants prior to connecting systems. Ensure classified and unclassified conferences are tested prior to the event date. Monitor all classified transmissions to ensure integrity of communication.