Senior Service Technician

We are seeking an experienced Senior Security Service Technician to join our growing Technical Services Group in Charlotte, NC. This is a high-impact role for a seasoned security professional who enjoys solving complex technical problems, working directly with customers, and helping build a strong regional presence.
This position will play a key role in service delivery, system commissioning, and technical support across commercial security platforms including intrusion, access control, fire, and video systems. The Charlotte office is a strategic focus area for the organization, and leadership is committed to rebuilding and expanding the market with top-tier technical talent.

Why This Opportunity Stands Out

• Senior-level role with autonomy, trust, and technical influence
• Opportunity to help build and shape the Charlotte service operation
• Work with modern commercial security platforms and enterprise clients
• Collaborative culture that values technical expertise and customer satisfaction
• Strong visibility with corporate leadership

What You'll Do

As a Senior Security Service Technician, you will be responsible for both hands-on technical execution and advanced troubleshooting, including:

Technical & Service Responsibilities

• Install, configure, program, and commission commercial security systems, including:
  • Intrusion / Burglar Alarm Systems
  • Access Control Systems
  • CCTV / Video Surveillance
  • Fire Alarm (as applicable)
• Provide advanced technical support remotely and on customer sites
• Troubleshoot complex system issues and drive efficient resolutions
• Perform final system testing, validation, and client acceptance

Customer & Team Engagement

• Deliver professional end-user training on system operation
• Work closely with Installation, Project Management, Engineering, and Service teams
• Support and mentor other technical specialists when needed
• Maintain excellent customer relationships and consistently exceed expectations

Documentation & Quality

• Complete service tickets, reports, and commissioning documentation accurately
• Maintain organized records and follow company and industry best practices
• Uphold high workmanship standards and ensure clean, professional job sites

Required Experience & Skills

• 3-5+ years of experience in electronic security systems or related IT environments
• Strong hands-on experience with:
  • CCTV / Video Surveillance
  • Access Control Systems
  • Intrusion / Alarm Systems
  • Commercial cabling and system integration
• Strong computer skills and comfort working with software-driven systems
• Excellent communication, organization, and time-management skills
• Proven ability to manage multiple tasks and priorities independently

Preferred Qualifications

• Degree in Electronics, Information Technology, or equivalent field experience
• Experience with platforms such as Lenel or similar enterprise systems
• Manufacturer certifications or industry licenses (a strong plus)
• Background in service, commissioning, or advanced technical support environments

Job Type & Location
This is a Contract position based out of Charlotte, NC.
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Apr 16, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.