IT Support Analyst (Outlook & Email Migration)

Lafayette, LA, US • Posted 8 hours ago • Updated 8 hours ago
Contract W2
Contract Corp To Corp
Contract Independent
No Travel Required
Able to Sponsor
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Customer Support Analyst
  • Windows OS

Summary

Job Title: Customer Support Analyst – Email Migration

📍 Location: Lafayette, LA (Onsite – 3 days/week)


Job Summary:

We are looking for a customer-focused Customer Support Analyst to provide end-user support during email migration. The role involves assisting users with configuration, troubleshooting, and ensuring a smooth transition.


Responsibilities:

  • Provide post-migration end-user support
  • Configure and troubleshoot Outlook on desktop and mobile devices
  • Assist with email setup and issue resolution
  • Support basic DNS-related activities during migration
  • Escalate complex issues to appropriate teams
  • Document issues, resolutions, and support activities

Required Skills:

  • 1–3 years of experience in IT Support / Helpdesk roles
  • Strong knowledge of Windows OS and Microsoft Office
  • Hands-on experience with Outlook and email systems
  • Basic understanding of networking concepts (DNS preferred)
  • Strong troubleshooting and analytical skills
  • Good communication and customer service skills

Preferred Skills:

  • Active Directory experience
  • Familiarity with IT support tools/ticketing systems
  • Certifications such as A+, Network+, or ITIL
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10120317
  • Position Id: 8930484
  • Posted 8 hours ago
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