DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Platform Administrator
Location: Montreal, QC
Duration: 3+ Months
Locals Only
Description of the mandate
The successful candidate will act as a SAS Enterprise Session Monitor (ESM) expert and will be responsible for the implementation, configuration, and commissioning of the solution in SAS Viya environments. They will support the technical teams in architecture design, ESM component implementation, security flow validation, deployment of development and production environments, and optimization of deployment and upgrade processes.
Responsibilities:
- Plan and execute the installation and configuration of SAS Enterprise Session Monitorr (ESM) in development and production environments.
- Collaborating with infrastructure teams to prepare the servers, virtual machines, and technical prerequisites necessary for deployment.
- Validate the target architecture, network flows and security requirements, and support the responsible teams in opening the required access.
- Install and configure the ESM servers and the necessary agents in each of the environments.
- Configure the Viya SAS environments, including shared spaces and SAS environments, according to the chosen architecture.
- Perform technical and functional validations following installations in development and production.
- Produce quality reports, document lessons learned and formulate recommendations for improvement at each stage of deployment.
- Supporting teams throughout the complete platform upgrade cycle using deployment pipelines.
- Evaluate the quality of deployments, identify improvements to pipelines, quality controls and operational practices (OPS).
- Ensure the transfer of knowledge to internal teams in order to promote operational autonomy.
Requirements and qualifications
- Bachelor's degree in a relevant discipline
- Minimum of 5 years of experience in a similar role
- Required: Demonstrated expertise in SAS Enterprise Session Monitor (ESM) and SAS Viya environments.
- Significant experience in the installation, configuration, administration and operation of SAS platforms.
- Solid knowledge of Linux environments, virtualized infrastructures, networks, security mechanisms and access management.
- Experience in validating technical architectures, configuring network flows and resolving security-related issues.
- Experience with automation tools and deployment pipelines (CI/CD), as well as platform upgrade processes.
- Ability to produce technical documentation, quality reports and recommendations for improvement.
- Excellent ability to collaborate with multidisciplinary teams and ensure knowledge transfer.
- Being customer-oriented
- Demonstrate professional rigor and meticulousness
- Making quality decisions
- Being results-oriented
- Having a good capacity to cope with stress
- Having a sense of responsibility
- Managing uncertainty and ambiguity
- Having good written and verbal communication skills
Technological environment
- Advanced knowledge: SAS, ESM tools
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