The following requirement is open with our client.
Title : Salesforce Cloud Consultant
Location : Frederick, MD(Onsite)
Pay arte : $50 - $53/hr on W2
Duration : 6+ Months
Relevant Experience (in Yrs.): 8+yrs.
Role Descriptions:
· We are seeking an experienced Salesforce Consultant with strong expertise in Sales Cloud and Service Cloud Voice integrated with Amazon Connect.
· The ideal candidate will design| configure| and implement Salesforce solutions that enhance customer engagement and streamline sales and service processes.
· Key Responsibilities Solution Design Implementation Configure and customize Salesforce Sales Cloud and Service Cloud Voice features.
· Softphone setup| screen pops| call logging| and Omni Channel routing
· Design and implement Service Cloud Voice integration with Amazon Connect for voice capabilities.
· Develop scalable solutions aligned with Salesforce best practices. Business Analysis
· Gather and analyze business requirements from stakeholders.
· Translate requirements into functional specifications and technical designs.
· Recommend process improvements leveraging Salesforce capabilities.
· Integration Automation Implement automation using Flows and other declarative tools.
· Ensure seamless integration between Salesforce and Amazon Connect.
· Validate call routing| IVR flows| and screen pop functionality. Testing Deployment
· Conduct UAT and support deployment to production.
· Troubleshoot issues related to voice integration and Salesforce configuration. Training Support Provide end-user training and create documentation.
· Offer post-implementation support and resolve technical issues.
Must Have Skills:
Salesforce consultant
service cloud voice (SCV), IVR,
screen pops, call logging, Omni Channel routing
Amazon connect, AWS, IAM, Lambda
Certified salesforce
Thanks & regards,
Naveen Yarramsetty
Technical Recruiter | ASCII Group, LLC
Office:
Email:
38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335
Website:
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