Job#: 3034036 Job Description: Desktop Support Engineer
Location: Gallatin, Tennessee (On-site)
Employment Type: Contract
Role Overview
In this role, you will work in a dynamic, fast-paced environment focused on ensuring that employee technology needs are met quickly and efficiently. Your goal is to enable employee productivity by providing a high level of service and customer satisfaction. Responsibilities include assessing, diagnosing, and resolving technology issues for employees on-site and remotely.
Key Responsibilities
- Provide an exceptional technology experience for employees by listening, assessing, and responding to device hardware and application issues.
- Determine appropriate solutions from defined procedures and options.
- Research, diagnose, resolve, or escalate technical and procedural issues from multiple service channels using documented processes.
- Deliver a positive customer experience by creating a welcoming environment through all support channels.
- Ensure consistency in service quality for a high level of customer satisfaction.
- Demonstrate a sound understanding of relevant technologies and application products in a technology support environment.
- Apply process and technical knowledge in problem-solving and multitask while keeping stakeholders informed.
- Take personal accountability to meet key performance measurements.
Work Environment
This is an on-site position in Gallatin, TN. The work shift is Monday through Friday from 1:00 PM to 9:00 PM.
Required Qualifications
Experience: 4-5 years of experience with in-depth knowledge of computer and hardware devices, including workstation and server troubleshooting support.
Technical Skills: Experience with remote desktop assistance tools (e.g., Nextthink), Automation & Scripting, ServiceNow, SCCM, Jamf, Zoom, MS Teams, and Slack.
Interpersonal Skills: Excellent interpersonal and customer service skills, with the ability to develop and maintain good relationships with business partners at all levels of the organization.
Compensation & Benefits
The pay rate for this position is between $23.00 and $28.00 per hour. A benefits package is available to eligible employees.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Never miss an opportunity! Create an alert based on the job you applied for.