Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Boston, Massachusetts. In this role, you will focus on imaging and deploying laptops for summer programs, ensuring smooth operations for interns and co-op students. This position offers an opportunity to work in a collaborative and supportive environment that values growth and teamwork.
Responsibilities:
Prepare, image, and deploy laptops for summer intern and co-op programs using tools like InTune or similar imaging software.
Build and maintain desktop images to meet organizational and project-specific requirements.
Troubleshoot and resolve hardware, software, and network-related issues in a timely manner.
Provide exceptional help desk support, including responding to service desk tickets and addressing user inquiries.
Collaborate with team members to ensure seamless IT operations and support for end users.
Assist with the setup and maintenance of audio-visual equipment and video conferencing tools such as Zoom and Microsoft Teams.
Manage and support Microsoft Office 365 applications and Active Directory configurations.
Ensure consistent and reliable customer service by maintaining an attentive and approachable demeanor.
Document processes, solutions, and technical issues to improve efficiency and knowledge sharing.
Stay up to date with industry trends and best practices to contribute to continuous improvement initiatives.
Requirements
Minimum of 2 years of experience in corporate IT support, including help desk and desktop support roles.
Proven expertise in imaging laptops and deploying devices using tools like InTune or equivalent.
Strong knowledge of Microsoft Windows 10, Office 365, and Active Directory.
Familiarity with troubleshooting hardware and software issues, as well as resolving service desk tickets.
Experience with video conferencing tools such as Zoom and Microsoft Teams.
Excellent customer service skills with a focus on clear communication and problem-solving.
Ability to work effectively both independently and as part of a team.
Reliable, detail-oriented, and committed to meeting deadlines and delivering quality work.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02100-0013416939
- Posted 13 hours ago
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