Business Analyst

Description

We are looking for a Business Analyst to join a team in Houston, Texas, in a contract-to-permanent position. This role is suited for someone who can translate operational needs into clear business solutions while supporting customer service-focused environments. The ideal candidate will work closely with stakeholders to evaluate processes, review documentation, and contribute within an Agile Scrum setting.

Responsibilities:
Gather business needs from stakeholders and convert them into clear, actionable requirements for project teams.
Analyze current workflows within call center and customer service operations to identify process gaps and improvement opportunities.
Review business and technical documents for accuracy, completeness, and alignment with project objectives.
Partner with cross-functional teams to support backlog refinement, sprint planning, and other Agile Scrum activities.
Perform gap analysis to compare existing processes against desired outcomes and recommend practical solutions.
Create and maintain organized documentation, including process flows, requirement summaries, and functional notes.
Facilitate discussions between business users and delivery teams to ensure shared understanding of priorities and expectations.

Requirements

Proven experience in business analysis within operational or customer service-driven environments.
Working knowledge of call center customer service processes and related business needs.
Ability to conduct detailed document reviews and identify missing or inconsistent information.
Familiarity with Agile Scrum practices and collaboration within iterative delivery teams.
Strong experience performing gap analysis and translating findings into business recommendations.
Excellent communication skills with the ability to engage stakeholders across multiple functions.
Strong organizational skills and attention to detail when managing requirements and documentation.

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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