Business Analyst

Description

We are looking for a skilled Business Analyst to join our team in Houston, Texas. In this long-term contract role, you will play a pivotal part in analyzing business needs, improving processes, and bridging the gap between stakeholders and technical teams. This is an excellent opportunity to contribute to high-impact projects within the energy and natural resources sector.

Responsibilities:
Conduct thorough business analysis to identify needs, define requirements, and recommend effective solutions.
Collaborate with stakeholders to gather, document, and validate business and functional requirements.
Review and analyze customer service processes within call center environments to identify opportunities for improvement.
Facilitate Agile Scrum ceremonies and contribute to the development of user stories and acceptance criteria.
Perform gap analyses to evaluate current processes against desired outcomes and recommend actionable improvements.
Create detailed documentation, including process flows, functional specifications, and business case reports.
Act as a liaison between business units and technical teams to ensure alignment on project goals and deliverables.
Provide insights and recommendations based on data analysis to inform decision-making.
Support testing efforts by validating requirements and ensuring deliverables meet business needs.
Continuously monitor and assess project progress to ensure alignment with objectives.

Requirements

Proven experience in business analysis, including gathering and documenting requirements.
Familiarity with call center customer service processes and operations.
Strong ability to review and analyze documentation for accuracy and completeness.
Hands-on experience with Agile Scrum methodologies, including facilitating ceremonies.
Expertise in conducting gap analyses to identify areas for improvement.
Excellent communication and interpersonal skills to work effectively with diverse teams.
Proficiency in creating detailed business and technical documentation.
Strong analytical and problem-solving abilities to address complex business challenges.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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