HealthCare Incident Manager / Project Manager - REMOTE (W2 Only)

Job Description:

***Only W2 resumes are accepted

Work Location: Role is 100% remote
Candidate location: No SC residency required. Candidate must reside in lower 48 states (Continental US) and comfortable working EST time zone hours.

This position includes the potential for working with multiple projects related to the Medicaid System of S.C. This position involves working with Staff from both SC DHHS Medicaid IT and Medicaid IT Services at Clemson University.

Daily Duties / Responsibilities:

Under general supervision, the incumbent will split time between two clearly defined roles of Incident Manager and Project Coordinator.

• Acknowledge and classify incidents based on the severity and adhere escalation steps as defined in the incident management process document.
• For Severity 1 or Major Incidents, establish and provide timely updates to the stakeholders as well as coordinate efforts between resources/teams to bring the systems back to operational capacity.
• Create and distribute After Action Review to department leadership, executive management and stakeholders.
• Create/Maintain weekly status report of all open incidents.
• Ensure compliancy in all aspects of the incident management.
• Liese between Project Manager and various teams involved in the project.
• Conduct weekly meetings and follow up status reports related to security risks that could impact daily operations.
• Present any production impacting Change Requests to the Change Advisory Board to obtain necessary approvals.
• Build a strong working relationship with Clemson s Medicaid IT Services (MITS) team and with DHHS project staff.

Required Skills:

• 5+ years of experience as a Project Manager
• 5+ years of experience with MS Project
• 5+ years of experience with MS Visio
• 5+ years of experience with Waterfall methodology
• 3+ years of experience with BMC Footprints Ticketing System
• 3+ years of experience with Medicaid Healthcare eligibility
• 3+ years of experience with release coordination

Preferred Skills:

• Experience with incident management
• Experience with PowerBI
• Experience with SQL
• Bachelor's degree
• ITIL certifications